Stein's Garden & Home

Very good garden center. They have most everything you need and want. The selection of flowers and trees, bushes, etc. is tremendous. Indoors they feature bird feeding supplies, grills, fountains, lights, fertilizers, succulents and other craft items. During the holidays they offer a wide variety of Christmas trees, poinsettias, boughs and garland.

I bought an apple tree a few days ago and it's showing signs of fungal diseases. When I went to return it the the person, Ann, was very insulting and telling me that she could re-sell the tree very quickly and that's simple to fix. Instead of saying how you can cure the diseases, you should just sell trees without them in the first place. When I went to look for a new one of the same variety it turns out that they all had the same issues. So if you buy a plant here, be aware that you may be buying something that's already been returned because it's unhealthy. Shows very poor business ethic and I will not be returning.

My friend bought a 10 by 10 gazebo while visiting the Ashwaubenon location. They found the one on Wisconsin Ave had it for the delivery option. It was delivered as expected. July 20th 2019 she was able to have it fully assembled. She was able to sit in it for about 5 minutes before a freak storm blew over. It was found that the little stakes that came with it were not enough to hold in it place & if they were, it would not have blown into the neighbors yard. She has contacted the company who constructed the product was only willing to replace one panel. 80% of this item was totaled. She did write Stein's via email only to find they too will not back their product at all. Their has yet to be a response to her inquiries. She did got into the store for assistance and was greeted with a big F. U. "but not literally of course." She is an elderly woman who can not deal with this kind of stress. She wound up with a perforated ulcer & was unable to respond to this issue in a timely fashion. That time between this happening & her being able to reach out for help was a factor. Now she sits with a pile of useless twisted metal & a mosquito mesh she has no use for at all. She has been a long time gardening member with Stein's up until now. She made it clear she will no longer shop there & she has been posting many blogs online as well. She made notice to me that she found the plants at Steins also seen to be poorly cared for & not worth the purchase. She told me she will be getting her plants from either Home Depot or Honeymoon Acres from now on. Unlike Stein's, Menards recognizes loyal customers like her and gladly honored an even trade in store for a broken flood light for a new one, no receipt necessary. Stein's simply didn't give darn she has shopped their since their beginings. If only Stiens offered a $50 gift card we would have remained customers. A company makes a drone, I purchased a drone, which was expensive. An act of God, wind gust, destroyed it. It was out of warranty. They still offered a huge 66% discount for a new one. I remain thier customer to this day because they back their product!!!